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1. The pastor should stay calm and neutral.

2. The pastor should give the person physical and emotional space and not move toward the person.

3. The pastor should respond only to appropriate language and behavior.

4. The pastor should tell the person, in a calm, friendly, supportive way, that his/her behavior is inappropriate.

5. The pastor should notify the family, caregiver and/or the appropriate mental health professionals.

6. The pastor should assist the person to a restful place to collect him/herself. The pastor or someone else should sit quietly with him/her until the crisis has passed. If the situation continues in a crisis mode, a family member, caregiver, or the appropriate mental health professional(s) should be contacted.